Support Services

Experienced Cretem technicians from Cretem-Korea visit and train New Zealand-based technicians to help support New Zealand pharmacies

Annual full machine check and cleaning service by a qualified technician.

Check wear and tear parts (consumables)
Cleaning whole body including FSPs, drug passages, and MDU
Report on the service, so it is clear what work we have provided and what you need to be aware of.
Stock available in NZ warehouse
Parts available in NZ warehouse
Rapid supply of spare parts form Korea if required.
We can supply parts from a New Zealand warehouse as most parts are interchangeable

Dispensary staff training

Onsite training : if a pharmacy is far from Auckland, we stay at your pharmacy for at least 2 full days to make sure your staff feel confident about operating the robot.
Demonstration room training takes about 4 to 6 hours. It is highly recommended that your staff get trained at our demonstration room if possible. They can concentrate on training without any disturbance from a busy pharmacy.
On-site service within 48 hours
90% of the problems that may arise can be solved over the phone and/or remote services. We can connect to your computer and find out the problems and usually fix them.
In the case of a major problem such as physical breakdowns, we get to your pharmacy within 48 hours. We do not want your pharmacy to have any disruption your sachet service.

Cassette service

CretemNZ has established a cassette calibration centre in New Zealand, to respond faster to your cassette needs. CretemNZ will help your dispensary maximise automation and efficiency.
It takes 5 working days to receive a new cassette after order.
Free cassette swap service
You need to send the old cassette to us, and we will send the new cassettes within 5 working days. Let us know before you send us your cassettes.