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Support Services

Experienced Cretem technicians from Cretem-Korea visit and train New Zealand-based technicians to help support New Zealand pharmacies

Annual full machine check and cleaning service by a qualified technician.

  • Check wear and tear parts (consumables)

  • Cleaning whole body including FSPs, drug passages, and MDU

  • Report on the service, so it is clear what work we have provided and what you need to be aware of.

  • Stock available in NZ warehouse

  • Parts available in NZ warehouse

  • Rapid supply of spare parts form Korea if required.

  • We can supply parts from a New Zealand warehouse as most parts are interchangeable

Dispensary staff training

  • Onsite training : if a pharmacy is far from Auckland, we stay at your pharmacy for at least 2 full days to make sure your staff feel confident about operating the robot.

  • Demonstration room training takes about 4 to 6 hours. It is highly recommended that your staff get trained at our demonstration room if possible. They can concentrate on training without any disturbance from a busy pharmacy.

  • On-site service within 48 hours

  • 90% of the problems that may arise can be solved over the phone and/or remote services. We can connect to your computer and find out the problems and usually fix them.  

  • In the case of a major problem such as physical breakdowns, we get to your pharmacy within 48 hours. We do not want your pharmacy to have any disruption your sachet service.

Cassette service


  • CretemNZ has established  a cassette calibration centre in New Zealand, to respond faster to your cassette needs. CretemNZ will help your dispensary maximise automation and efficiency.

  • It takes 5 working days to receive a new cassette after order.

  • Free cassette swap service

  • You need to send the old cassette to us, and we will send the new cassettes within 5 working days. Let us know before you send us your cassettes.



We  provide a free 1 year full warranty, conditions apply


*Further information 'Click' the green button below



Quick Links

117A Newell Road

Phone 07 949 9857


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